Lumoswitch Legal
English translation for reference. Use the language switch to consult the original Chinese text. The operator's official name is 泉州丰泽哈基科技有限公司.
Lumoswitch Account Deletion Notice
Before deleting your account, review identity verification, the ten-day processing period, administrator review, and the consequences of data deletion.
1. Eligibility
- You can sign in normally and have linked and verified a phone number.
- The account is not subject to an ongoing security investigation, unlawful activity, or circumstances that legally require deletion to be deferred.
- For company or organization accounts, you have properly handed over organizational resources, accounts, and administrator privileges.
2. Deletion steps
- Open account settings and select Delete account.
- Read the risk notice and confirm once.
- Confirm again using the checkbox and receive an SMS verification code on the linked phone.
- Enter the code and submit the deletion request.
- We review and complete processing within ten days. You can ask for progress by email.
3. Review and account status
Administrators receive a pending-request notice in user management. After approval, account sign-in is disabled immediately, all active sessions are revoked, and the account enters deletion processing.
We may contact you for additional verification to prevent mistakes, fraud, or unresolved organizational asset issues. If a delay is legally required, we explain the reason.
4. Consequences
- You can no longer sign in to or use the original account, access keys, projects, configurations, or call records.
- Upstream credentials, model configurations, community content, and other identifiable account data are deleted or irreversibly anonymized.
- Deletion is normally irreversible. Using the service again may require new registration and configuration.
- Data independently received by third-party model providers remains subject to their policies.
5. Legally required retention
Where required by laws, regulators, or courts, or to handle unresolved disputes, we may isolate and retain the minimum necessary records and delete them after the legal purpose is fulfilled. Otherwise, identifiable account data is not retained after deletion is complete.
6. Contact
If you cannot sign in, receive a verification code, or need deletion progress, explain the situation using your registered email address and contact soraincloud@hakihakii.com. Do not email passwords, verification codes, or complete API keys.