Lumoswitch Terms of Service

1. Parties and scope

The mainland China edition of Lumoswitch is operated by 泉州丰泽哈基科技有限公司 ("we" or "us"). These terms apply when you access, register for, or use the Lumoswitch website, console, API, inference services, and related features.

Before creating a new account, review these terms, the Privacy Policy, and expressly incorporated rules such as the Acceptable Use Policy. The registration agreement checkbox starts selected; you can uncheck it, in which case no account is created. Existing accounts do not repeat agreement confirmation when signing in, restoring a session, or using the service. Merely browsing or continuing to use the service is not consent to new personal information processing. Optional usage analytics is a separate choice; refusing or withdrawing it does not affect core services. If you act for a company or other organization, you confirm that you are authorized to do so.

2. Service and purpose

Lumoswitch provides unified model control, usage accounting, and observability, including upstream credential management, model routing, failover, access limits, and Agent client connections. We generally do not provide the underlying models or control third-party model output.

Some features may be in testing, preview, or gradual rollout. We may adjust features for security, compliance, technical development, or operational reasons, while seeking to avoid unreasonable disruption to normal use.

3. Accounts and security

• Provide accurate, lawful, and valid registration information, and protect passwords, SMS verification codes, access keys, and upstream provider credentials.
• Accounts may be used only by you or authorized members of your organization. They must not be sold, rented, lent, or otherwise transferred.
• Promptly report unusual sign-ins, leaked keys, or unauthorized use. Losses caused by a failure to reasonably protect credentials are borne by the responsible party as provided by law.
• We monitor signals such as call frequency, spending, billing consistency, balances, error rates, request-source profiles, and past behavior to detect unusual API calls, suspected key leaks, unauthorized spending, accounting anomalies, or abnormal model-backend consumption. To protect account assets, model-backend costs, and system security, we may temporarily disable relevant access keys, suspend an account's API access, restrict model-backend calls, revoke sessions, notify administrators, or take other necessary measures.
• These protective measures generally preserve console sign-in so that you can review the reason, rotate keys, address anomalies, or contact us to appeal. We do not disclose complete risk-control thresholds or rules, to prevent circumvention.

4. Third-party models and services

When you configure or select a third-party model provider, you instruct us to forward requests to that provider. Its pricing, availability, content policies, data processing, and model output are governed by its own terms.

You must ensure that you have lawful rights to use upstream accounts, API keys, models, and input content. Third-party outages, rate limits, price changes, and incorrect output are outside our control.

5. Fees and enterprise services

Available features, quotas, and fees are specified on product pages or in a separately signed order. We explain billing before introducing paid features. Unless required by law or otherwise agreed in writing, services already consumed are non-refundable.

Enterprise customers may sign separate orders, service-level agreements, or data processing agreements. Without those documents, enterprise features, dedicated support, and service-level commitments do not automatically take effect.

6. Intellectual property

Lumoswitch software, interfaces, trademarks, documentation, and related technical work belong to us or the relevant rights holders as provided by law. You retain rights to your inputs, configurations, and data that you lawfully own.

You grant us a limited license to process relevant data as necessary to provide, maintain, secure, and improve the service. Without your separate consent, we do not use your private prompts or responses to train general-purpose models for other customers.

7. Prohibited conduct

You must follow the Lumoswitch Acceptable Use Policy. Do not use the service for unlawful activity, infringement of others' rights, evasion of security restrictions, attacks on network systems, distribution of malicious code, or large-scale abuse of third-party models.

8. Availability and limits of liability

We take reasonable measures to maintain the service, but do not guarantee that third-party models, internet connections, or test features are always uninterrupted or error-free. Model output may be inaccurate and must not be the sole basis for medical, legal, financial, or other high-risk decisions.

To the extent permitted by law, neither party is liable for indirect losses, lost profits, or losses that could not reasonably have been foreseen. Our aggregate liability for this service is capped at the fees you actually paid for the relevant services in the twelve months before the incident; for free services, the cap is RMB 500. These limits do not apply to intentional misconduct, gross negligence, infringement of personal rights, or liability that the law prohibits limiting.

9. Suspension, termination, and account deletion

You may stop using the service or request deletion under the Account Deletion Notice. We may suspend or terminate services for serious violations of law, these terms, or security rules, and provide an explanation or appeal channel where appropriate.

After deletion is complete, we destroy or irreversibly anonymize account-related data under the Data Retention and Deletion Rules, except for the minimum information required to be retained by law.

10. Governing law and disputes

These terms are governed by the laws of mainland China. The parties should first seek an amicable resolution. If that fails, either party may bring proceedings before the competent people's court at our place of domicile.

11. Contact

For legal, account, or service questions, email soraincloud@hakihakii.com.

12. Third-party trademarks and brands

OpenAI, Anthropic, Google, Gemini, DeepSeek, xAI, Grok, Qwen, GLM, Kimi, and other third-party names, logos, icons, and trademarks belong to their respective rights holders.

References to third-party names or marks only identify compatible products, connectable services, or model sources. Unless expressly stated in writing, they do not imply affiliation, sponsorship, endorsement, certification, or an official partnership with Lumoswitch.

If a rights holder publishes brand guidelines or licensing terms, or requests that a particular mark no longer be used, we will adjust its presentation within a reasonable period, including switching to a text-only name.